Retail Shift Leader - Flexible Hours & Growth

Tesco; Sittingbourne; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement 20 days + personal

Flexible working from day one

Colleague Clubcard discounts

Wellbeing services

Life cover and pension matching

Employee discounts and cycle-to-work

Uniform provided

Job summary

Tesco is seeking a Shift Lead to oversee store operations and deliver a standout customer experience. You’ll guide team members across departments, handle day-to-day queries, and step in for the Manager when needed.

Applicants should be 18+, with prior team-lead experience in fast-paced retail, a customer-first mindset, and clear communication skills. Tesco offers flexible hours and opportunities to grow within the business.

Qualifications

• Must be over 18.
• Experience in team lead or management in fast-paced retail.
• Strong service mindset and ability to meet customer needs.
• Build positive, inclusive team environment.
• Clear communicator using multiple channels to keep the team informed.
• Natural leader who motivates and inspires for results.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across store areas and support colleagues with day-to-day queries.
• Build positive relationships to support performance and engagement.
• Lead the store in the Manager's absence with balanced decision-making.
• Coach colleagues, give feedback and model great service.
• Identify opportunities to serve customers, communities and planet better.

Skills

Team leadership

Customer service

Communication

Adaptability

Job description

Tesco is seeking a Shift Lead to oversee store operations and deliver a standout customer experience. You’ll guide team members across departments, handle day-to-day queries, and step in for the Manager when needed.

Applicants should be 18+, with prior team-lead experience in fast-paced retail, a customer-first mindset, and clear communication skills. Tesco offers flexible hours and opportunities to grow within the business.