Retail Shift Lead - Flexible Hours & Growth

Tesco; Aylesbury; On-site; GBP 17,000 - 22,000; Full time

Job summary

Tesco is seeking a Shift Lead to supervise store operations and lead a dynamic team in a busy retail environment. The role focuses on delivering excellent customer service, coaching colleagues, and maintaining smooth day-to-day operations across store areas.

You'll be expected to be a proactive, reliable leader, communicate clearly, and adapt to changing circumstances while upholding Tesco's standards and values. The position offers opportunities for growth within a diverse, inclusive workplace.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and interpersonal skills for daily customer interactions.
• Ability to coach colleagues, give feedback and model great service.
• Clear communicator with the ability to keep the team informed using various methods.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all areas of the store and with colleagues, acting as the go-to for day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Lead the store in the Manager's absence with confidence.
• Make balanced, flexible decisions and adapt to change.
• Coach teammates and provide constructive feedback to ensure service excellence.
• Strive to serve customers, communities, and the planet a bit better every day.
• Be a strong role model delivering great service and meeting customer needs.
• Create an inclusive, supportive team environment and keep the team well informed.

Skills

Team leadership

Customer service

Communication

Store teamwork

Job description

Tesco is seeking a Shift Lead to supervise store operations and lead a dynamic team in a busy retail environment. The role focuses on delivering excellent customer service, coaching colleagues, and maintaining smooth day-to-day operations across store areas.

You'll be expected to be a proactive, reliable leader, communicate clearly, and adapt to changing circumstances while upholding Tesco's standards and values. The position offers opportunities for growth within a diverse, inclusive workplace.