Retail Shift Lead: Elevate Customer Experience & Drive Sales

Foot Locker; Leeds; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday + 1 extra day/year (5+

Associate discount 30-50%

WellHub – Daily Wellbeing options

Employee Assistance Program - Retail

Job summary

Foot Locker in Leeds is seeking an in-store supervisor to lead a high‑performing team and drive exceptional customer experiences. You will guide sales, merchandising, and store operations while fostering a collaborative, energetic work environment.

The role requires a minimum of 2 years in retail with at least 1 year in a supervisory capacity, and a flexible schedule including nights and weekends. You will model enthusiasm for athletic products and coach others.

Qualifications

• Retail experience (2+ years)
• Supervisor experience (1+ year)
• Confident engaging customers to deliver elevated experience
• Able to take initiative and work with minimal supervision
• Flexible availability including nights, weekends, and holidays

Responsibilities

• Inspire and motivate your team to drive sales and deliver exceptional customer service
• Ensure high customer satisfaction by knowing products and collaborating with coworkers
• Meet sales, customer experience, merchandising, visual, and operational goals
• Maintain personal and store productivity goals
• Uphold quality and productivity across the store
• Serve as a link between customers, sales team, and Store/Assistant Manager
• Learn and share product knowledge and trends with customers
• Keep aware of current and upcoming product trends
• Contribute to a positive and inclusive work environment

Skills

Retail experience

Supervisor experience

Customer engagement

Self-starting

Flexible schedule

Job description

Foot Locker in Leeds is seeking an in-store supervisor to lead a high‑performing team and drive exceptional customer experiences. You will guide sales, merchandising, and store operations while fostering a collaborative, energetic work environment.

The role requires a minimum of 2 years in retail with at least 1 year in a supervisory capacity, and a flexible schedule including nights and weekends. You will model enthusiasm for athletic products and coach others.