Athletic Retail Lead & Customer Experience Champion

Foot Locker; Telford; On-site; GBP 21,000 - 26,000; Full time

Job summary

Foot Locker in the United Kingdom seeks an in-store leader to inspire a team, deliver outstanding customer service and drive sales to maximise profits. You will lead daily operations, train staff, and partner with store management to meet division standards.

You should have at least 2 years of retail experience with 1 year in a supervisory role, a confident, friendly approach with customers, and flexible availability including nights and weekends. A positive, inclusive work environment awaits.

Qualifications

• At least 2 years of retail experience.
• At least 1 year of supervisor experience.
• Confident in engaging customers to deliver an elevated experience.
• Motivated to achieve results through enthusiasm for products.
• Initiates tasks without supervision.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Inspire and motivate your team to drive sales and service.
• Ensure high customer satisfaction with product knowledge and teamwork.
• Deliver sales, customer experience, merchandising, and operations expectations.
• Maintain personal and productivity goals.
• Uphold quality and productivity of every store aspect.
• Act as a partner between customers, sales associates, store manager.
• Learn and share expertise of products and trends to fit customer needs.
• Maintain awareness of product knowledge and trends.
• Contribute to a positive and inclusive work environment.

Skills

Retail experience

Supervisor experience

Customer engagement

Results driven

Flexible schedule

Team leadership

Job description

Foot Locker in the United Kingdom seeks an in-store leader to inspire a team, deliver outstanding customer service and drive sales to maximise profits. You will lead daily operations, train staff, and partner with store management to meet division standards.

You should have at least 2 years of retail experience with 1 year in a supervisory role, a confident, friendly approach with customers, and flexible availability including nights and weekends. A positive, inclusive work environment awaits.