Store Leader & Customer Experience Coach

Foot Locker; Telford; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Associate discount 30-50%

Employee Assistance Program – Retail

WellHub App

Job summary

Foot Locker UK is seeking a Store Leader to coach and develop a high-performing team, delivering an exceptional in-store customer experience and executing company standards across recruiting, training, guest services, visual merchandising and store operations.

You will drive KPI-focused plans to maximise profitability, empower colleagues with product knowledge, and collaborate with customers, sales staff, store leadership and corporate partners to strengthen brand loyalty.

Qualifications

• Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Resourceful and versatile in responding to changing demands in omni-channel retail
• Strong cognitive and mathematical skills, including problem analysis and decision making
• High level of ethics, values, integrity and trust
• Flexible availability – including nights, weekends and holidays

Responsibilities

• Coaching and motivating your team to inspire top performance and an exceptional customer experience
• Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
• Execute plans to drive key performance indicators to maximize profitability
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers
• Act as a partner between customers, sales associates, store leadership and corporate business partners
• Maintains a high level of customer focus and leads by example with clear and engaging communication
• Ensures visual directives and standards are maintained
• Passion for teaching associate's product knowledge and how to apply their learnings to the customer experience
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• Employee Assistance Program – Retail Trust
• WellHub App: Employee wellbeing, discounted gym rates, health apps

Skills

Leadership

Customer engagement

Athletic products knowledge

Omni-channel retail

Problem solving

Ethics & integrity

Communication

Flexible availability

Job description

Foot Locker UK is seeking a Store Leader to coach and develop a high-performing team, delivering an exceptional in-store customer experience and executing company standards across recruiting, training, guest services, visual merchandising and store operations.

You will drive KPI-focused plans to maximise profitability, empower colleagues with product knowledge, and collaborate with customers, sales staff, store leadership and corporate partners to strengthen brand loyalty.