Retail Assistant Manager - Customer Experience Lead

Foot Locker; Leeds; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

28 days holiday

Associate discount 30-50%

Employee Assistance Program - Retail

WellHub App: wellbeing, gym discounts

Job summary

Foot Locker in Leeds seeks an experienced store leader to coach and supervise the team, driving sales and delivering a first-class in-store Customer Experience. You will oversee store operations, training, employee management, visual merchandising, and asset protection, stepping in for the Store Manager when needed.

Your leadership will steer customer engagement, product knowledge, and profit goals across a fast-paced, omni-channel environment.

Qualifications

• Demonstrated leadership in a customer-facing sales setting.
• At least 3 years retail store management experience.
• Confident engaging customers to deliver an elevated experience.
• Motivated by interactions with customers and athletic products.
• Resourceful in a dynamic omni-channel environment.
• Strong math, analysis and decision-making abilities.
• High ethics, integrity and trust.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Coach and motivate the team to drive sales and exceptional service.
• Ensure high customer satisfaction with product knowledge and teamwork.
• Deliver sales, customer experience, merchandising and operational goals.
• Act as a partner between customers, associates and store leadership.
• Learn and share product knowledge and trends to fit customer needs.
• Maintain awareness of current and upcoming products and trends.
• Contribute to a positive, inclusive work environment.

Skills

Leadership

Store management

Customer service

Sales coaching

Visual merchandising

Financial analysis

Flexible availability

Ethics & integrity

Job description

Foot Locker in Leeds seeks an experienced store leader to coach and supervise the team, driving sales and delivering a first-class in-store Customer Experience. You will oversee store operations, training, employee management, visual merchandising, and asset protection, stepping in for the Store Manager when needed.

Your leadership will steer customer engagement, product knowledge, and profit goals across a fast-paced, omni-channel environment.