Retail Shift Lead (Day Shifts) – Flexible Hours

Tesco; Coatbridge; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20–22 days + personal day

Colleague Clubcard discount 10%

Pay-day weekend discount 15%

Wellbeing services

Life cover

Pension with matching contributions

Discounts, shares and cycle-to-work

Uniform provided

Job summary

Tesco is looking for a Shift Lead to supervise store teams and deliver excellent customer service. You will work across all store areas, coaching colleagues and handling day-to-day operational queries.

The role requires a strong leader who can adapt to changing needs and lead the team when the Manager is absent. You must be over 18, with prior team-lead or management experience in retail, and a passion for great service.

Qualifications

• Experience leading in a fast-paced retail environment.
• Strong service focus with ability to motivate a team.
• Clear communicator who can keep the team informed.

Responsibilities

• Lead the store team to deliver a great in-store customer experience.
• Work across all store areas and support colleagues with day-to-day queries.
• Build inclusive, positive team relationships and coach colleagues.
• Step in as acting store manager in their absence.
• Make balanced decisions and adapt to change.

Skills

Team leadership

Retail management

Communication

Customer service

Job description

Tesco is looking for a Shift Lead to supervise store teams and deliver excellent customer service. You will work across all store areas, coaching colleagues and handling day-to-day operational queries.

The role requires a strong leader who can adapt to changing needs and lead the team when the Manager is absent. You must be over 18, with prior team-lead or management experience in retail, and a passion for great service.