Retail Shift Lead: Flexible Hours & Great Service

Tesco Retail; Newmarket; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco Shift Lead role in the United Kingdom involves leading store teams to deliver excellent customer service across all areas of the store. You will coach colleagues, handle daily queries, and act as the manager in their absence, ensuring smooth operations and a welcoming shopping experience.

Skills in leadership, communication, and a customer-first mindset are essential. Availability windows include varied shifts; you must be over 18 and prepared to work in a busy retail environment with

Qualifications

• Experience in team leadership or management in fast-paced retail.
• Strong customer focus and service mindset.
• Clear communication and people skills.
• Ability to coach and develop colleagues.
• Calm under pressure and adaptable to change.

Responsibilities

• Leading the team to deliver a great in-store experience for customers.
• Working across all store areas and with colleagues on daily operations.
• Building inclusive relationships to help colleagues perform at their best.
• Taking the store lead in the manager's absence.
• Making balanced, flexible decisions and adapting to change.
• Coaching colleagues and giving constructive feedback.
• Continuously seeking opportunities to serve customers and the community.

Job description

Tesco Shift Lead role in the United Kingdom involves leading store teams to deliver excellent customer service across all areas of the store. You will coach colleagues, handle daily queries, and act as the manager in their absence, ensuring smooth operations and a welcoming shopping experience.

Skills in leadership, communication, and a customer-first mindset are essential. Availability windows include varied shifts; you must be over 18 and prepared to work in a busy retail environment with