Retail Shift Lead — Flexible Hours & Outstanding Service

Tesco; Aberdeen City; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco Shift Lead in the United Kingdom oversees daily in-store operations, leading a team to deliver great customer service across all areas. You will manage staffing within fixed availability, work flexible hours, and coach colleagues to meet targets. 18+ to apply.

Leading the team to deliver a great experience for customers in-store. Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and people skills.
• Ability to coach and develop colleagues.

Responsibilities

• Lead store team to deliver great customer service.
• Be the go-to person for day-to-day operational queries.
• Build inclusive relationships to support performance.
• Confidently leading the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues and provide feedback.

Skills

Leadership

Team management

Customer service

Communication

Job description

Tesco Shift Lead in the United Kingdom oversees daily in-store operations, leading a team to deliver great customer service across all areas. You will manage staffing within fixed availability, work flexible hours, and coach colleagues to meet targets. 18+ to apply.

Leading the team to deliver a great experience for customers in-store. Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.