Retail Service & Sales Coach

John Lewis Partnership; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major retail company in Cambridge is seeking a Service & Selling Coach to enhance customer service by training and coaching Partners. The role involves conducting training sessions, providing feedback, and delivering technical support related to shop operations. Ideal candidates should have strong coaching abilities, customer service experience, and good computer skills. This position supports flexible working hours, fostering a work-life balance conducive to all Partners' needs.

Benefits

Flexible working hours

Support for work-life balance

Qualifications

• Experience in delivering training in various styles to different audiences.
• Experience in a customer-facing selling/retail environment.
• Confident in giving constructive feedback to peers.

Responsibilities

• Conduct engaging training/coaching sessions for Partners.
• Provide constructive feedback to Partners.
• Plan and deliver inductions for new Partners.

Skills

Coaching and training delivery

Good computer skills

Customer service skills

Ability to prioritize workload

Tools

Learning platforms

Job description

A major retail company in Cambridge is seeking a Service & Selling Coach to enhance customer service by training and coaching Partners. The role involves conducting training sessions, providing feedback, and delivering technical support related to shop operations. Ideal candidates should have strong coaching abilities, customer service experience, and good computer skills. This position supports flexible working hours, fostering a work-life balance conducive to all Partners' needs.