Retail Customer Experience Leader

Entain Group; Belfast City District; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension Scheme

Annual ShareSave

Discounts with retailers

Healthcare and wellbeing support

Overtime opportunities

Job summary

Entain Group operates Ladbrokes & Coral betting shops in the UK and is seeking a Retail Customer Service Manager. You will lead the shop team, deliver top customer service, and build relationships to encourage repeat business.

Reporting to the Shop Manager, you will oversee daily operations, handle bets, cash transactions, product demonstrations, and customer issues. A rotating 30-hour weekly schedule applies across multiple sites.

Qualifications

• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsibilities

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Skills

Customer service

Cash handling

In-person interaction

Retail environment

Job description

Entain Group operates Ladbrokes & Coral betting shops in the UK and is seeking a Retail Customer Service Manager. You will lead the shop team, deliver top customer service, and build relationships to encourage repeat business.

Reporting to the Shop Manager, you will oversee daily operations, handle bets, cash transactions, product demonstrations, and customer issues. A rotating 30-hour weekly schedule applies across multiple sites.