Retail Security Specialist — Calm, Customer-Focused Guardian

Mitie Cleaning & Hygiene Services; Doncaster; Sur place; GBP 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

£13.58 per hour

40+ hours per week

20% colleague discount

SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Résumé du poste

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for an M&S location in Doncaster. You will be a calm, customer‑facing presence, helping to protect people, stores and products while delivering excellent service.

Role emphasizes professionalism, strong communication, and a proactive approach to incidents. A valid SIA licence is desirable, though not essential. 40+ hours per week and a competitive benefits package are offered.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsabilités

• Operate in a fast-paced retail environment, staying alert and ready to step in when needed.
• Create a welcoming store environment, greeting customers and delivering professional support.
• Help keep stores safe and secure, prevent loss, respond to incidents and identify risks.
• Use store technology, including mobile reporting systems and body-worn cameras.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and support operations.
• Adapt to changing situations to support the store.

Connaissances

Customer service

Communication

Interpersonal skills

Calm under pressure

Professionalism

Outils

SIA licence (desirable)

Description du poste

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for an M&S location in Doncaster. You will be a calm, customer‑facing presence, helping to protect people, stores and products while delivering excellent service.

Role emphasizes professionalism, strong communication, and a proactive approach to incidents. A valid SIA licence is desirable, though not essential. 40+ hours per week and a competitive benefits package are offered.