Retail Security Officer: Calm, Customer‑Focused & Safe

Mitie Cleaning & Hygiene Services; Burton upon Trent; On-site; GBP 38,573,000 - 44,083,000; Full time

Benefits offered by this job

£13.58 per hour

Guaranteed 40+ hours per week

20% discount for colleagues

Cycle to Work Scheme

Life Assurance

MiDeals platform

Job summary

Mitie is hiring a Retail Security Officer for M&S in Burton. You will be a visible, calming presence, ensuring a safe, welcoming store environment and protecting colleagues, customers and products.

The role combines security with customer service; you'll stay calm under pressure, respond to incidents, use store technology and report via mobile systems. Previous security experience preferred, SIA license desirable, and a proactive, professional attitude is essential.

Qualifications

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Responsibilities

• Be a visible presence in-store, helping customers feel supported while protecting the store, people and products.
• Operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Deliver professional customer service while maintaining safety and security standards.
• Use store technology and body-worn cameras to support incident management.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with colleagues to maintain high standards and a positive store environment.

Skills

Security experience

SIA licence desirable

Communication

Calm under pressure

Proactive mindset

Customer service

Job description

Mitie is hiring a Retail Security Officer for M&S in Burton. You will be a visible, calming presence, ensuring a safe, welcoming store environment and protecting colleagues, customers and products.

The role combines security with customer service; you'll stay calm under pressure, respond to incidents, use store technology and report via mobile systems. Previous security experience preferred, SIA license desirable, and a proactive, professional attitude is essential.