Retail Security Officer: Calm, Service-Driven & Safe Stores

Mitie Cleaning & Hygiene Services; Sheffield; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Mitie Stars recognition

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Support Security Officer for M&S locations at Meadowhall and surrounding areas in the UK. You will help create a safe, welcoming and secure environment for customers and colleagues, patrolling stores and responding to incidents.

You’ll stay calm under pressure, lead with professionalism and use store technology like mobile reporting and body-worn cameras.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Join M&S as a Security Officer and help create a safe, welcoming and secure environment for our customers and colleagues.
• You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Provide customer service, greet customers and support colleagues to maintain high store standards.
• Keep stores safe and secure by preventing loss, responding to incidents and identifying risks.
• Use store technology, including mobile reporting systems and body-worn cameras, to support operations and incident management.
• Stay calm under pressure and act professionally in challenging situations and emergencies.
• Be a team player, working with store colleagues to support operations and a positive environment.

Skills

Security experience

SIA licence

Communication skills

Professional demeanor

Decision making

Customer service mindset

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Support Security Officer for M&S locations at Meadowhall and surrounding areas in the UK. You will help create a safe, welcoming and secure environment for customers and colleagues, patrolling stores and responding to incidents.

You’ll stay calm under pressure, lead with professionalism and use store technology like mobile reporting and body-worn cameras.