Retail Security Officer - Calm, Customer-Focused & Safe

Mitie Group plc.; Sheffield; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

£14.58 per hour

Guaranteed 40 hours per week

20% colleague discount (after a Qual)

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc in Sheffield is hiring a Retail Security Officer for M&S stores across Meadowhall, Fargate, Ecclesall Road and surrounding areas. You will help create a safe, welcoming environment for customers and colleagues while protecting people and products.

The role requires calm under pressure, professional conduct, and a proactive approach. Previous security experience is preferred; a valid SIA licence is desirable but not essential; must have own transport.

Qualifications

• Previous security experience preferred.
• SIA licence desirable but not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with quick decision-making.
• Genuine passion for customer service and safety.

Responsibilities

• Create a safe, welcoming environment for customers and colleagues.
• Prevent loss, respond to incidents, and identify risks.
• Use store technology and body-worn cameras for incident management.
• Work as part of a team to support store operations.

Skills

Customer service

Communication skills

Calm under pressure

Teamwork

Proactive mindset

Job description

Mitie Group plc in Sheffield is hiring a Retail Security Officer for M&S stores across Meadowhall, Fargate, Ecclesall Road and surrounding areas. You will help create a safe, welcoming environment for customers and colleagues while protecting people and products.

The role requires calm under pressure, professional conduct, and a proactive approach. Previous security experience is preferred; a valid SIA licence is desirable but not essential; must have own transport.