Retail Security Officer: Calm, Customer‑Focused & Safe

Mitie Cleaning & Hygiene Services; Ilkeston; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Life Assurance

Share Incentive Plan

Save As You Earn Scheme

20% colleague discount

Company-funded SIA licence renewal

MiDeals platform discounts

Life cover

Mitie Stars recognition program

Salary Finance access

Flexible benefits platform (Choices)

Job summary

Mitie Cleaning & Hygiene Services seeks a Retail Security Officer for M&S Ilkeston. You will help create a safe, welcoming environment, deter loss and respond to incidents while assisting customers and colleagues throughout shifts.

The role requires a calm, professional demeanor, good communication and a proactive approach to protect people, products and store operations in a fast-paced retail setting.

Qualifications

• Previous security experience is preferred.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with sound decision-making.
• Genuine passion for customer service and safety.

Responsibilities

• Maintain a safe, welcoming and secure environment for customers and colleagues.
• Prevent loss, respond to incidents and support safe working practices.
• Use store technology for reporting and incident management.
• Be a visible, customer-focused presence in-store to assist shoppers and staff.

Skills

Security experience

SIA licence (desirable)

Communication skills

Professional approach

Customer service mindset

Calm under pressure

Job description

Mitie Cleaning & Hygiene Services seeks a Retail Security Officer for M&S Ilkeston. You will help create a safe, welcoming environment, deter loss and respond to incidents while assisting customers and colleagues throughout shifts.

The role requires a calm, professional demeanor, good communication and a proactive approach to protect people, products and store operations in a fast-paced retail setting.