Retail Security Officer: Calm, Customer-Focused, 40+ hrs

Mitie Group plc.; Wilmslow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

20% colleague discount (after a period

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is recruiting for a Retail Security Officer to support M&S Handforth. You will be the visible, customer-focused security presence helping customers feel safe while protecting people, stores and products.

The role demands calm, professional conduct under pressure, strong communication and proactive decision-making in a fast-paced retail environment. A valid SIA licence is desirable but not essential, with benefits including a 40+ hour week and generous discounts.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Provide a visible in-store security presence to deter loss.
• Respond to incidents and identify risks to protect people and products.
• Deliver professional customer service and support to colleagues and customers.
• Operate store technology for reporting and incident management.

Skills

Strong communication

Interpersonal skills

Customer service mindset

Calm under pressure

Proactive decision-making

Tools

Body-worn cameras

Mobile reporting systems

Job description

Mitie Group plc. is recruiting for a Retail Security Officer to support M&S Handforth. You will be the visible, customer-focused security presence helping customers feel safe while protecting people, stores and products.

The role demands calm, professional conduct under pressure, strong communication and proactive decision-making in a fast-paced retail environment. A valid SIA licence is desirable but not essential, with benefits including a 40+ hour week and generous discounts.