Retail Security Specialist - Calm, Customer-Focused

Mitie Cleaning & Hygiene Services; Oswestry; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

£13.58 per hour

40+ hours per week

20% colleague discount (after a qualifi

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services, partnered with M&S Oswestry, is seeking a Retail Security Officer to maintain a safe and welcoming store environment. You will be a visible presence, deter loss, respond to incidents and support customers and colleagues throughout shifts.

The role emphasizes calm professionalism, strong communication and being digitally confident with reporting systems, body-worn cameras, and store tech.

Qualifications

• Previous security experience preferred.
• A valid SIA licence desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Provide security presence to deter loss and respond to incidents.
• Deliver excellent customer service while maintaining a safe environment.
• Use store technology and reporting systems to document incidents.
• Work with store colleagues to support store operations.
• Remain calm under pressure and act professionally.

Skills

Security experience

Strong communication

Interpersonal skills

Calm under pressure

Customer service

Decision-making

Team player

Flexible

Education

SIA licence

Job description

Mitie Cleaning & Hygiene Services, partnered with M&S Oswestry, is seeking a Retail Security Officer to maintain a safe and welcoming store environment. You will be a visible presence, deter loss, respond to incidents and support customers and colleagues throughout shifts.

The role emphasizes calm professionalism, strong communication and being digitally confident with reporting systems, body-worn cameras, and store tech.