Retail Security Officer — Calm, Customer‑Focused, 40+ Hours

Mitie Cleaning & Hygiene Services; Coventry; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Hourly rate £13.58

40+ hours/week

Colleague discount 20%

SIA licence renewal funded

Share Plan

Save As You Earn

Cycle to Work

Life Assurance

Childcare Vouchers

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Arena Park Coventry to maintain a safe, welcoming and secure environment for customers and staff.

The role requires a calm, confident, professional approach and strong customer service skills, with a visible presence in-store and the ability to respond quickly to incidents while protecting people, stores and products.

Qualifications

• Previous security experience preferred
• SIA licence desirable but not essential
• Strong communication and interpersonal skills
• Calm, confident and professional approach
• Proactive mindset with ability to make sound decisions quickly
• Genuine passion for customer service and keeping people safe

Responsibilities

• Operate in a fast-paced retail environment, staying alert and responsive
• Provide welcoming store environment and professional support to customers and colleagues
• Help keep stores safe and secure, prevent loss and respond to incidents
• Use store technology for reporting and incident management (e.g., mobile reporting, body-worn cameras)
• Stay calm under pressure and act professionally in all situations
• Work closely with store colleagues to maintain high standards and teamwork
• Adapt to changing situations to support store operations as needed

Skills

Strong communication

Customer service

Calm under pressure

Professional approach

Proactive mindset

Tools

SIA licences

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Arena Park Coventry to maintain a safe, welcoming and secure environment for customers and staff.

The role requires a calm, confident, professional approach and strong customer service skills, with a visible presence in-store and the ability to respond quickly to incidents while protecting people, stores and products.