Retail Security Specialist: Calm, Customer-Focused

Mitie Group plc.; Devon and Torbay; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is hiring for a Retail Security Officer at M&S in Torquay. You’ll be a calm, confident, and professional presence, helping customers and colleagues while protecting people and products.

The role involves responding to incidents, using store technology, and supporting safe ways of working in a fast-paced retail environment. The ideal candidate has strong communication skills and a genuine passion for customer service, with a valid SIA licence desirable though not essential.

Qualifications

• Prior security experience preferred.
• SIA licence desirable but not essential.
• Strong communication and interpersonal skills.
• Calm, confident, and professional approach.
• Proactive mindset with quick decision-making.

Responsibilities

• Maintain a visible security presence in-store to deter loss and respond to incidents.
• Provide excellent customer service while ensuring safety and security for customers and staff.
• Operate store systems and assist with incident management using body-worn cameras and reporting tech.
• Support emergency procedures and adapt quickly to changing store conditions.
• Work as part of the store team to maintain high standards and a welcoming environment.

Skills

Security experience

SIA licence

Customer service

Calm under pressure

Professional demeanor

Decision making

Job description

Mitie Group plc. is hiring for a Retail Security Officer at M&S in Torquay. You’ll be a calm, confident, and professional presence, helping customers and colleagues while protecting people and products.

The role involves responding to incidents, using store technology, and supporting safe ways of working in a fast-paced retail environment. The ideal candidate has strong communication skills and a genuine passion for customer service, with a valid SIA licence desirable though not essential.