Retail Security Officer: Calm, Customer‑Focused, Frontline

Mitie Group plc.; Staplegrove; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

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Job summary

Marks & Spencer is seeking a Security Officer to help keep our stores safe while delivering excellent customer service. You will stay calm under pressure, be a visible, approachable presence and support store operations with digital reporting tools and body-worn cameras.

This role emphasizes professionalism, quick decision-making and teamwork in a fast-paced retail environment, with benefits including a competitive hourly rate and staff discounts.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.
• All candidates must be able to provide a 5-year checkable work history within the UK.

Responsibilities

• Protect stores, prevent loss and respond to incidents.
• Identify risks and support safe ways of working.
• Be a visible presence in store to assist customers and colleagues.
• Use store technology to support operations and incident management.

Skills

Customer service

Communication

Calm under pressure

Team player

Digital literacy

Observation skills

Education

SIA licence (desirable)

Tools

Mobile reporting systems

Body-worn cameras

Store technology

Job description

Marks & Spencer is seeking a Security Officer to help keep our stores safe while delivering excellent customer service. You will stay calm under pressure, be a visible, approachable presence and support store operations with digital reporting tools and body-worn cameras.

This role emphasizes professionalism, quick decision-making and teamwork in a fast-paced retail environment, with benefits including a competitive hourly rate and staff discounts.