Retail Security & Customer Experience Champion

Mitie Group plc.; Prestatyn; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

£13.58 per hour

40+ hours per week

20% colleague discount (after a period

Company-funded SIA licence renewal

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Job summary

Marks & Spencer is seeking a Security Officer to help create a safe, welcoming and secure store environment for customers and colleagues. You’ll stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting people and products.

This role emphasizes customer focus, loss prevention and the use of store technology. A valid SIA licence is desirable, and candidates must provide a 5-year checkable UK work history.

Qualifications

• Customer service mindset and friendly approach
• Clear communication with customers and colleagues
• Ability to stay calm and professional under pressure
• Proactive decision-making in a retail security context
• Willingness to provide a 5-year UK work history

Responsibilities

• Maintain a visible security presence to support customers and staff
• Prevent loss and respond to incidents in-store
• Identify risks and support safe working practices
• Operate store technology and body-worn cameras to aid operations
• Stay calm and professional in challenging situations
• Collaborate with store colleagues to maintain high standards

Skills

Customer service orientation

Strong communication

Observant and vigilant

Tools

SIA Licence (desirable)

Job description

Marks & Spencer is seeking a Security Officer to help create a safe, welcoming and secure store environment for customers and colleagues. You’ll stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting people and products.

This role emphasizes customer focus, loss prevention and the use of store technology. A valid SIA licence is desirable, and candidates must provide a 5-year checkable UK work history.