Retail Security Officer — Welcoming, Calm Under Pressure (45h)

Mitie; Stratford-upon-Avon; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount

SIA licence renewal funded

Company benefits package

Share Incentive Plan (SIP)

Life Assurance and wellbeing support

Job summary

Mitie is recruiting for a Retail Security Officer at an M&S store in Stratford-upon-Avon. The role combines safety, professionalism and customer service in a premium retail environment.

You will maintain a safe store, support customers and colleagues, and respond to incidents while upholding the M&S standard of service. This is a full-time, on-site position with industry-leading training and benefits.

Qualifications

• Strong communication and people skills.
• Professionalism and emotional intelligence.
• Confidence and sound judgement.
• Calm and positive approach under pressure.
• Genuine desire to help customers and colleagues.
• Pride in delivering high standards every day.

Responsibilities

• Maintain a visible, welcoming and reassuring presence within store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns as needed.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of the wider M&S environment.
• Deliver high standards of professionalism, communication and customer service.

Skills

Strong communication

Professionalism

Calm under pressure

People skills

Customer focus

Team player

Job description

Mitie is recruiting for a Retail Security Officer at an M&S store in Stratford-upon-Avon. The role combines safety, professionalism and customer service in a premium retail environment.

You will maintain a safe store, support customers and colleagues, and respond to incidents while upholding the M&S standard of service. This is a full-time, on-site position with industry-leading training and benefits.