Retail Security Officer: Calm, Customer-First Protection

Mitie Group plc.; East Midlands; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

20% discount

SIA licence renewal

Share incentive plan

Save As You Earn

Cycle to work

Life Assurance

Childcare vouchers

Job summary

Mitie Group plc. is seeking a Retail Security Officer for M&S locations across Derby, Ilkeston, Nottingham and surrounding areas. The role emphasizes maintaining a safe, welcoming shopping environment while protecting people and products.

You will be calm under pressure, professional, and capable of strong customer service with a visible presence in-store and a focus on incident response and safety procedures.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Be a visible and approachable presence in-store to support customers and teams.
• Help protect the stores, people and products from loss and incidents.
• Utilise store technology and reporting tools to support operations and incident management.

Skills

Customer service

Communication

Calm under pressure

Team player

Job description

Mitie Group plc. is seeking a Retail Security Officer for M&S locations across Derby, Ilkeston, Nottingham and surrounding areas. The role emphasizes maintaining a safe, welcoming shopping environment while protecting people and products.

You will be calm under pressure, professional, and capable of strong customer service with a visible presence in-store and a focus on incident response and safety procedures.