Retail Security Officer — Calm, Customer-Focused

Mitie; Windsor; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

20% colleague discount + snacks and Be

SIA licence renewal included

Industry-leading security programmes

Career progression opportunities

Employee recognition schemes

Share Incentive Plan

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Mitie benefits and wellbeing support

Job summary

Mitie is seeking a Security Officer to join an M&S premium retail environment. You will maintain a safe, secure store while contributing positively to the customer journey and store experience.

The role involves creating a welcoming presence, supporting colleagues, and responding to incidents with professionalism and calm under pressure. We value strong communication, emotional intelligence and a genuine desire to help customers and staff, with opportunities for training, development and

Qualifications

• Strong communication and people skills required.
• Professionalism and emotional intelligence needed.
• Confidence and sound judgement necessary.
• Calm and positive approach under pressure required.
• Genuine desire to help customers and colleagues.
• Pride in delivering high standards every day.

Responsibilities

• Create a visible, welcoming and reassuring presence within store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns appropriately.
• De-escalate challenging situations calmly and respectfully.
• Work collaboratively with store teams as part of Mitie environment.
• Deliver high standards of professionalism, communication and customer service.

Skills

Communication

People skills

Professionalism

Emotional intelligence

Confidence

Calm under pressure

Customer focus

Teamwork

Job description

Mitie is seeking a Security Officer to join an M&S premium retail environment. You will maintain a safe, secure store while contributing positively to the customer journey and store experience.

The role involves creating a welcoming presence, supporting colleagues, and responding to incidents with professionalism and calm under pressure. We value strong communication, emotional intelligence and a genuine desire to help customers and staff, with opportunities for training, development and