Retail Security Officer — Protect & Delight Customers

Mitie Cleaning & Hygiene Services; Maidenhead; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

40+ hours per week

Staff discount 20%

Full training & development

SIA licence renewal included

Mitie benefits package

Job summary

Mitie Cleaning & Hygiene Services is hiring a Retail Security Officer for M&S Maidenhead. This customer-facing role sits in a premium retail environment, balancing safety, professionalism and service to enhance the store experience.

You will maintain a safe environment, support customers and colleagues, de-escalate incidents and work with the store team to deliver high standards of professionalism and customer service. The role offers 40+ hours weekly and a competitive hourly rate.

Qualifications

• Strong communication and people skills.
• Professionalism and emotional intelligence.
• Confidence and sound judgement.
• A calm and positive approach under pressure.
• A genuine desire to help customers and colleagues.
• Pride in delivering high standards every day.

Responsibilities

• Maintain a visible, welcoming and reassuring presence within store.
• Support customers and colleagues professionally and confidently.
• Respond appropriately to incidents, theft and security concerns.
• Help de-escalate challenging situations calmly and respectfully.
• Work collaboratively with store teams as part of the wider environment.
• Deliver high standards of professionalism, communication and customer service.

Skills

Clear communication

People skills

Professionalism

Emotional intelligence

Calm under pressure

Customer service orientation

Job description

Mitie Cleaning & Hygiene Services is hiring a Retail Security Officer for M&S Maidenhead. This customer-facing role sits in a premium retail environment, balancing safety, professionalism and service to enhance the store experience.

You will maintain a safe environment, support customers and colleagues, de-escalate incidents and work with the store team to deliver high standards of professionalism and customer service. The role offers 40+ hours weekly and a competitive hourly rate.