Customer-Focused Retail Security Officer – 45h Guaranteed

Mitie Group plc.; Swindon; On-site; GBP 44,083,000 - 49,594,000; Full time

Benefits offered by this job

Competitive pay

45 hour week

20% colleague discount

SIA licence renewal

Career progression

Benefits package

Job summary

Mitie Group plc. oversees security at M&S Swindon Mannington. The role is a customer-facing security officer position in a premium retail setting, focused on safety, professionalism and service as part of the store team.

You will help maintain a safe environment, support customers and colleagues, respond to incidents, and work collaboratively across the store to deliver high standards of professionalism and customer service.

Qualifications

• 5 years trackable working history in UK is required.
• Experience in retail, hospitality or customer-facing environments is welcome.
• Eligibility to work in the UK must be demonstrated.

Responsibilities

• Maintain a safe and secure store environment.
• Create a welcoming and reassuring presence for customers and colleagues.
• Respond to incidents, theft and security concerns professionally.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of the M&S environment.

Skills

Communication skills

Customer service

Calm under pressure

Job description

Mitie Group plc. oversees security at M&S Swindon Mannington. The role is a customer-facing security officer position in a premium retail setting, focused on safety, professionalism and service as part of the store team.

You will help maintain a safe environment, support customers and colleagues, respond to incidents, and work collaboratively across the store to deliver high standards of professionalism and customer service.