Retail Security Officer – Visible Presence & Service

OCS Group; Worksop; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Hapi app discounts

Exclusive in-store discounts and perks

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a retail environment. You will be a visible deterrent, patrol the store, monitor CCTV and respond to incidents while providing excellent customer service and reporting as required.

The role requires a valid SIA Licence (DS or Security Guarding), DBS/ BS7858 clearance, and the Right to Work in the UK. Shifts range 07:00–22:00, with weekends included and flexible hours.

Qualifications

• Must have the Right to Work in the UK and be able to undergo DBS and BS7858 clearance.
• SIA Licence (DS or Security Guarding) and relevant security experience.
• Strong observational skills to identify suspicious behaviour.
• Professional reporting and communication abilities.

Responsibilities

• Maintain a visible security presence, deterring theft and anti-social behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents, escalating where required.
• Conduct searches in line with company procedures when necessary.
• Complete accurate incident and observation reports.
• Work closely with store management and staff on security matters.
• Provide a professional and approachable presence.
• Assist customers and staff with queries.
• De-escalate challenging situations calmly.
• Follow all site procedures, company policies and legal requirements.
• Support the wider team and undertake additional duties as required.

Skills

Observation skills

Communication skills

Calm under pressure

Deterrence and presence

Education

SIA Licence (DS or Security Guarding)

Right to Work in the UK

DBS & BS7858 clearance

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a retail environment. You will be a visible deterrent, patrol the store, monitor CCTV and respond to incidents while providing excellent customer service and reporting as required.

The role requires a valid SIA Licence (DS or Security Guarding), DBS/ BS7858 clearance, and the Right to Work in the UK. Shifts range 07:00–22:00, with weekends included and flexible hours.