Retail Security Officer: Visible Protection & Service

OCS; Calderdale; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Hapi discounts

Wagestream access

OCS Academy

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff, and stock in a busy store. You will act as a visible deterrent, provide excellent customer service, and respond to incidents during a rolling 4-on 4-off shift from 14:00 to 22:00, plus Sundays 10:00-16:00.

You will patrol, monitor CCTV, handle alarms, conduct searches per procedures, complete reports, and work with management to maintain a safe shopping environment.

Qualifications

• Right to Work in the UK required.
• Willingness to undergo DBS and BS7858 clearance.
• SIA Licence (DS or Guarding) held and relevant security experience.
• Strong observational skills and attention to detail.
• Excellent verbal and written communication for reporting and interactions.
• Proactive, professional approach to safety and security.
• Flexible to work weekends and evenings.

Responsibilities

• Maintain a visible security presence to deter theft and disorder.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents, escalate when required.
• Conduct searches per company procedures when necessary.
• Complete accurate incident and observation reports.
• Collaborate with store management and staff on security matters.
• Provide a professional, approachable presence to customers and colleagues.
• De-escalate situations calmly and professionally.
• Follow site procedures and legal requirements; support the wider team.

Skills

Observational skills

Customer service

Calm under pressure

Verbal & written communication

Education

SIA Licence (DS/Security Guarding)

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff, and stock in a busy store. You will act as a visible deterrent, provide excellent customer service, and respond to incidents during a rolling 4-on 4-off shift from 14:00 to 22:00, plus Sundays 10:00-16:00.

You will patrol, monitor CCTV, handle alarms, conduct searches per procedures, complete reports, and work with management to maintain a safe shopping environment.