Retail Security Officer: Protect, Deter & Assist Customers

OCS; Warminster; On-site; GBP 12,000 - 18,000; Full time

Job summary

OCS is seeking a Retail Security Officer to protect customers, staff and stock in our stores. You will maintain a visible security presence and deter theft while delivering excellent service.

Role requires a valid SIA licence and DBS clearance, with flexible weekend/evening shifts and the ability to respond to incidents promptly. You will work closely with store teams to ensure safety and security across the shop floor.

Qualifications

• Eligibility to work in the UK and able to obtain DBS/BS7858 clearance.
• Valid SIA Licence (Door Supervisor or Security Guarding) required.
• Experience in retail or security environments preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain a visible security presence, deterring theft and anti-social behaviour
• Patrol the store and monitor CCTV for suspicious activity
• Respond to alarms and incidents, escalating where required
• Conduct searches in line with company procedures when necessary
• Complete accurate incident and observation reports
• Work closely with store management and staff on security matters
• Provide a professional and approachable presence
• Assist customers and staff with queries
• De-escalate challenging situations calmly
• Follow all site procedures, company policies and legal requirements
• Support the wider team and undertake additional duties as required

Skills

Right to Work in the UK

SIA Licence (DS/Guarding)

Security Experience

DBS/BS7858 Clearance

Observational Skills

Communication Skills

Flexible / Weekend Shifts

Job description

OCS is seeking a Retail Security Officer to protect customers, staff and stock in our stores. You will maintain a visible security presence and deter theft while delivering excellent service.

Role requires a valid SIA licence and DBS clearance, with flexible weekend/evening shifts and the ability to respond to incidents promptly. You will work closely with store teams to ensure safety and security across the shop floor.