Retail Security Officer: Visible Guard & Customer Care

OCS Group; Wishaw; Remote; GBP 12,000 - 18,000; Full time

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a busy store environment. You will deter theft, monitor CCTV, respond to incidents and provide a friendly, professional service to customers and colleagues.

The role requires a valid SIA licence, Right to Work in the UK, and flexibility to cover 4 on 4 off shifts including weekends and evenings. DBS/BS7858 clearance may be required. OCS offers development and a supportive team culture.

Qualifications

• Right to work in the UK and ability to obtain DBS and BS7858 clearance.
• Valid SIA licence (Door Supervisor or Security Guarding) and relevant security experience.
• Strong observational skills to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Maintain a visible security presence, deterring theft and anti-social behaviour
• Patrol the store and monitor CCTV for suspicious activity
• Respond to alarms and incidents, escalating where required
• Conduct searches in line with company procedures when necessary
• Complete accurate incident and observation reports
• Work closely with store management and staff on security matters
• Provide a professional and approachable presence
• Assist customers and staff with queries
• De-escalate challenging situations calmly
• Follow all site procedures, company policies and legal requirements
• Support the wider team and undertake additional duties as required

Skills

Right to work in UK & DBS/BS7858

SIA Licence (DS or Security Guard)

Observational skills

Calm under pressure

Communication (verbal & written)

Proactive security approach

Flexible shifts (weekends/evenings)

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a busy store environment. You will deter theft, monitor CCTV, respond to incidents and provide a friendly, professional service to customers and colleagues.

The role requires a valid SIA licence, Right to Work in the UK, and flexibility to cover 4 on 4 off shifts including weekends and evenings. DBS/BS7858 clearance may be required. OCS offers development and a supportive team culture.