SIA-Licensed Retail Security Pro: Protect & Assist

OCS; St Andrews; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

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Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock, acting as a visible deterrent and responding effectively to incidents. The role emphasizes customer service and professional security presence in a retail environment.

Ideal candidates hold a valid SIA licence, Right to Work in the UK, and DBS/BS7858 clearances, with excellent communication and observational skills. Flexibility for weekends and evenings is essential.

Qualifications

• Right to Work in the UK and ability to undergo DBS and BS7858 clearance.
• Valid SIA Licence (Door Supervisor or Security Guarding).
• Strong observational skills to identify suspicious behaviour.
• Calmly and professionally handle difficult situations.
• Excellent verbal and written communication for reporting and interactions.
• Proactive and professional approach to safety and security.

Responsibilities

• Maintain a visible security presence and deter theft and anti-social behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents, escalating when required.
• Conduct searches in line with company procedures when necessary.
• Complete accurate incident and observation reports.
• Work closely with store management and staff on security matters.
• Provide a professional and approachable presence.
• Assist customers and staff with queries.
• De-escalate challenging situations calmly.
• Follow site procedures, company policies and legal requirements.
• Support the wider team and undertake additional duties as required.

Skills

Observational skills

Communication

De-escalation

Customer service

Professional approach

Education

DBS clearance

BS7858 clearance

Tools

SIA Licence (DS or Security Guarding)

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock, acting as a visible deterrent and responding effectively to incidents. The role emphasizes customer service and professional security presence in a retail environment.

Ideal candidates hold a valid SIA licence, Right to Work in the UK, and DBS/BS7858 clearances, with excellent communication and observational skills. Flexibility for weekends and evenings is essential.