Retail Security & Customer Service Pro with SIA License

Mitie; Cheltenham; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Company-funded SIA licence renewal

Job summary

M&S in Cheltenham is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues. You will be a visible, customer-focused presence, ready to respond to incidents and protect people, stores and products.

We are looking for calm, professional individuals with strong communication and a proactive mindset. A valid SIA licence is desirable, with training and benefits that support safety and service across our stores.

Qualifications

• Previous security experience preferred
• SIA licence desirable though not essential
• Strong communication and interpersonal skills
• Calm, confident and professional approach
• 5-year checkable work history in the UK required

Responsibilities

• Be a visible security presence in-store to deter theft and ensure customer safety
• Prevent loss and respond to incidents
• Support store operations and incident management using store technology
• Provide professional customer service and guidance to colleagues and customers

Skills

Customer service

Communication

Calm under pressure

Proactive mindset

Team player

Job description

M&S in Cheltenham is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues. You will be a visible, customer-focused presence, ready to respond to incidents and protect people, stores and products.

We are looking for calm, professional individuals with strong communication and a proactive mindset. A valid SIA licence is desirable, with training and benefits that support safety and service across our stores.