Retail Security Officer: Customer Service & Safety Leadership

Mitie; Manchester; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

20% colleague discount (after a period

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group is seeking a Support Security Officer for M&S stores in Manchester and surrounding areas. The role involves staying calm under pressure, providing professional security while delivering excellent customer service, and helping keep customers and colleagues safe.

You’ll be a visible presence in-store, using store tech and reporting tools to support operations and incident management. A valid SIA licence is desirable, with a focus on protecting people, products and the store environment.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible security presence to deter incidents and assist customers.
• Prevent loss, respond to incidents and identify risks to store safety.
• Support safe ways of working and protect the store environment.
• Use store technology for reporting, incident management and operations.

Skills

Strong communication

Customer-focused

Calm under pressure

Proactive mindset

Professional demeanor

Tools

Mobile reporting systems

Body-worn cameras

Job description

Mitie Group is seeking a Support Security Officer for M&S stores in Manchester and surrounding areas. The role involves staying calm under pressure, providing professional security while delivering excellent customer service, and helping keep customers and colleagues safe.

You’ll be a visible presence in-store, using store tech and reporting tools to support operations and incident management. A valid SIA licence is desirable, with a focus on protecting people, products and the store environment.