Retail Security Officer — 40+hrs & Customer‑Focused

Mitie Group; Bromborough; Presencial; GBP 15.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

£13.58 per hour

Guaranteed 40+ hours per week

20% colleague discount

Company-funded SIA licence renewal

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Descripción de la vacante

M&S is seeking a Security Officer to create a safe, welcoming and secure environment for customers and colleagues. You’ll stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting stores, people and products.

You’ll be a visible presence in-store, helping customers feel supported and playing a key role in preventing loss, incident response and safe ways of working. A valid SIA licence is desirable, though not essential.

Formación

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsabilidades

• Operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Deliver professional customer service and support to customers and colleagues.
• Help keep the stores safe and secure by preventing loss and responding to incidents.
• Utilise store technology and body-worn cameras to support operations and incident management.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and a positive environment.
• Adapt to changing situations to support the store when needed.

Conocimientos

Strong communication

Calm under pressure

Security awareness

Customer service

SIA licence desirable

Descripción del empleo

M&S is seeking a Security Officer to create a safe, welcoming and secure environment for customers and colleagues. You’ll stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting stores, people and products.

You’ll be a visible presence in-store, helping customers feel supported and playing a key role in preventing loss, incident response and safe ways of working. A valid SIA licence is desirable, though not essential.