Customer-Focused Security & Safety Officer

Mitie; Glasgow; Presencial; GBP 15.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Company-funded SIA licence renewal

Descripción de la vacante

M&S is seeking a Security Officer to help create a safe, welcoming environment for customers and colleagues in-store. You will be a visible, professional presence, balancing proactive security with exceptional customer service to protect people and products.

The role requires calm handling of incidents, strong communication, and a flexible approach to support store operations every day. A valid SIA licence is desirable.

Formación

• Strong communication and interpersonal skills.
• Calm, confident and professional approach under pressure.
• Proactive mindset with sound decision-making.
• Genuine passion for customer service and keeping people safe.
• SIA licence desirable but not essential.

Responsabilidades

• Maintain safety and security of store while protecting customers and colleagues.
• Provide professional customer service and support to shoppers and staff.
• Respond to incidents, identify risks, and assist safe ways of working.
• Operate store technology and reporting systems to support operations.
• Work as part of a team to uphold high standards and adapt to changing needs.

Conocimientos

Strong communication

Interpersonal skills

Calm under pressure

Proactive mindset

Customer service

SIA licence (desirable)

Herramientas

Body-worn cameras

Descripción del empleo

M&S is seeking a Security Officer to help create a safe, welcoming environment for customers and colleagues in-store. You will be a visible, professional presence, balancing proactive security with exceptional customer service to protect people and products.

The role requires calm handling of incidents, strong communication, and a flexible approach to support store operations every day. A valid SIA licence is desirable.