Retail Security Officer: Calm, Customer First

Mitie Group; Greater Manchester; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

£15.15 per hour

20% colleague discount (after a period

Company-funded SIA licence renewal

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Job summary

Marks & Spencer is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues in the Manchester area. You will be a visible presence in-store, helping customers and protecting people, store assets and products.

We value calm, professional individuals with strong communication skills and a proactive mindset, capable of making quick decisions. A valid SIA licence is desirable but not essential, and a 5-year UK work history check is required.

Qualifications

• Previous security experience is preferred (not required).
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with the ability to make quick sound decisions.
• 5-year checkable work history within the UK is required.

Responsibilities

• Maintain a visible security presence in store and support store colleagues.
• Prevent loss, respond to incidents, and identify risks to keep people safe.
• Use store technology (reporting systems, body-worn cameras) to support operations.
• Provide excellent customer service and help customers feel supported.

Skills

Customer service

Strong communication

Calm under pressure

Proactive mindset

Job description

Marks & Spencer is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues in the Manchester area. You will be a visible presence in-store, helping customers and protecting people, store assets and products.

We value calm, professional individuals with strong communication skills and a proactive mindset, capable of making quick decisions. A valid SIA licence is desirable but not essential, and a 5-year UK work history check is required.