Retail Security Officer — Customer‑Focused & Calm Under Pressure

Mitie; Newcastle upon Tyne; In loco; GBP 15.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hourly wage

SIA licence renewal

Share scheme

Save As You Earn

Cycle to Work

Life Assurance

Childcare vouchers

Descrizione del lavoro

M&S in Newcastle upon Tyne is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues. You will be a calm, professional presence, protecting people, stores and products while delivering excellent service.

The role requires strong awareness and a warm, approachable attitude. You’ll work with store teams, stay vigilant in a fast-paced setting, and adapt to changing situations to keep everyone safe.

Competenze

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Mansioni

• Operate in a fast-paced retail environment.
• Provide welcoming store service while maintaining security.
• Prevent loss, respond to incidents and identify risks.
• Use store technology and body-worn cameras for incident management.
• Stay calm under pressure and act professionally in all situations.
• Work closely with colleagues to support operations and maintain high standards.

Conoscenze

Strong communication

Interpersonal skills

Calm under pressure

Proactive mindset

Descrizione del lavoro

M&S in Newcastle upon Tyne is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues. You will be a calm, professional presence, protecting people, stores and products while delivering excellent service.

The role requires strong awareness and a warm, approachable attitude. You’ll work with store teams, stay vigilant in a fast-paced setting, and adapt to changing situations to keep everyone safe.