Retail Security Officer - Calm, Customer-Focused Leader

Mitie; Wakefield; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

M&S in Wakefield is seeking a Security Officer to create a safe, welcoming and secure environment for customers and colleagues. You’ll stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting people and products.

You’ll be a confident, customer-focused presence in-store, using store tech and reporting systems to support operations, prevent loss and respond to incidents, while maintaining a positive team atmosphere.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.

Responsibilities

• Be a visible, professional presence in-store to support customers and colleagues.
• Help prevent loss and respond to incidents, identifying risks and supporting safe ways of working.
• Use store technology and mobile reporting systems to support operations and incident management.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and create a positive environment.

Skills

Security experience

SIA knowledge

Communication skills

Calm under pressure

Proactive mindset

Job description

M&S in Wakefield is seeking a Security Officer to create a safe, welcoming and secure environment for customers and colleagues. You’ll stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting people and products.

You’ll be a confident, customer-focused presence in-store, using store tech and reporting systems to support operations, prevent loss and respond to incidents, while maintaining a positive team atmosphere.