Retail Security Officer – Calm, Customer‑Focused Leader

Mitie Group plc.; Norwich; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Marks & Spencer in Norwich is seeking a Retail Security Officer to help create a safe, welcoming and secure environment for customers and colleagues. This role is more than security; it requires calm under pressure, professional conduct, and pride in delivering great service while protecting store assets.

You'll be a visible presence in store, using store technology and reporting systems, supporting incident management, loss prevention and safe ways of working.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Act calmly under pressure and lead with professionalism.
• Provide excellent customer service while protecting store people and products.
• Be a visible presence in-store and support store operations.
• Prevent loss, respond to incidents and identify risks.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Professional approach

Job description

Marks & Spencer in Norwich is seeking a Retail Security Officer to help create a safe, welcoming and secure environment for customers and colleagues. This role is more than security; it requires calm under pressure, professional conduct, and pride in delivering great service while protecting store assets.

You'll be a visible presence in store, using store technology and reporting systems, supporting incident management, loss prevention and safe ways of working.