Customer-Focused Security Officer — Safe & Welcoming Retail

Mitie; Camberley; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

40–50 hours per week guaranteed

20% colleague discount

Company-funded SIA licence renewal

Career progression opportunities

Employee benefits package

Job summary

Mitie is seeking a dedicated Security Officer for a premium retail environment at M&S. You will maintain a safe and secure store, contributing to a positive customer journey and the wider store experience.

Join a professional team and provide calm, confident support to customers and colleagues, respond to incidents, and uphold high standards of service and security throughout your shift.

Qualifications

• 5 years trackable working history in UK.
• Confident, professional and people-focused individuals.
• Ability to remain calm under pressure and help others.

Responsibilities

• Create a visible, welcoming and reassuring presence within store
• Support customers and colleagues professionally and confidently
• Respond to incidents, theft and security concerns
• De-escalate challenging situations calmly and respectfully
• Work collaboratively with store teams as part of the wider M&S environment
• Deliver high standards of professionalism, communication and customer service at all times

Skills

Customer service

Communication

Emotional intelligence

Job description

Mitie is seeking a dedicated Security Officer for a premium retail environment at M&S. You will maintain a safe and secure store, contributing to a positive customer journey and the wider store experience.

Join a professional team and provide calm, confident support to customers and colleagues, respond to incidents, and uphold high standards of service and security throughout your shift.