Customer-Facing Security Officer - Retail Safety & Service

M& S; Kingswood; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

20% colleague discount

Full training and SIA licence renewal

Access to retail security programmes

Career progression across Mitie and**

Job summary

M&S is seeking a Security Officer for a premium retail environment in the UK. You will maintain safety, protect people and property, and contribute to a positive customer journey as part of the store team.

The role requires a minimum of 5 years of trackable UK work history, strong communication, and the ability to stay calm under pressure. Training is provided, with opportunities for progression within Mitie’s wider retail security operation.

Qualifications

• Must have 5 years trackable UK work history.
• Strong communication and people skills.
• Calm under pressure with sound judgement.

Responsibilities

• Maintain a safe, secure environment in a premium retail setting.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft, and security concerns.
• De-escalate challenging situations calmly and respectfully.

Skills

UK work history 5y

Job description

M&S is seeking a Security Officer for a premium retail environment in the UK. You will maintain safety, protect people and property, and contribute to a positive customer journey as part of the store team.

The role requires a minimum of 5 years of trackable UK work history, strong communication, and the ability to stay calm under pressure. Training is provided, with opportunities for progression within Mitie’s wider retail security operation.