Customer-Focused Retail Security Officer | 40+ Hrs Training

Mitie; Wimbledon; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

40+ hours per week guaranteed

20% colleague discount and snacks

SIA licence renewal training

Career progression opportunities

Mitie benefits and wellbeing support

Job summary

M&S at Merton Colliers Wood, supported by Mitie, seeks a Retail Security Officer to help maintain a safe, welcoming store environment while supporting the customer journey. You will be part of a team ensuring professionalism and proactive service in a premium retail setting.

Role emphasizes strong communication, calm handling of incidents, and teamwork to deliver high standards daily. 40+ hours weekly and industry training are provided.

Qualifications

• 5 years trackable working history in the UK.
• Experience in customer-facing environments preferred.
• Willingness to work in a retail security setting and engage with customers.

Responsibilities

• Maintain a visible, welcoming security presence in store.
• Assist customers and colleagues with professionalism and confidence.
• Respond to incidents, theft and security concerns appropriately.

Skills

Communication

Professionalism

Emotional intelligence

Confidence

Calm under pressure

Customer service

Job description

M&S at Merton Colliers Wood, supported by Mitie, seeks a Retail Security Officer to help maintain a safe, welcoming store environment while supporting the customer journey. You will be part of a team ensuring professionalism and proactive service in a premium retail setting.

Role emphasizes strong communication, calm handling of incidents, and teamwork to deliver high standards daily. 40+ hours weekly and industry training are provided.