Retail Security Officer - Customer Experience Champion

Mitie Cleaning & Hygiene Services; Stratford-upon-Avon; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Guaranteed 40+ hours per week

20% colleague discount

Company-funded SIA licence renewal

Mitie benefits package

Cycle to Work scheme

Job summary

Mitie Cleaning & Hygiene Services in partnership with M&S Stratford Upon Avon is hiring a Retail Security Officer to support a premium retail environment. This role emphasizes safety, professionalism and service, contributing to the store journey and security.

You will maintain a safe environment, support customers and colleagues, de-escalate incidents, and work as part of the store team. Applicants should have 5 years of UK work history and present a calm, professional presence.

Qualifications

• 5 years of UK work history with verifiable record.
• Experience in retail or security is advantageous.
• Willingness to work shifts, including evenings and weekends.

Responsibilities

• Maintain a safe, secure and welcoming store environment.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns appropriately.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of the wider retail environment.
• Deliver high standards of professionalism, communication and service.

Skills

Strong communication skills

Customer-focused

Calm under pressure

Professional demeanour

Teamwork

Tools

SIA Licence

Security Procedures

Job description

Mitie Cleaning & Hygiene Services in partnership with M&S Stratford Upon Avon is hiring a Retail Security Officer to support a premium retail environment. This role emphasizes safety, professionalism and service, contributing to the store journey and security.

You will maintain a safe environment, support customers and colleagues, de-escalate incidents, and work as part of the store team. Applicants should have 5 years of UK work history and present a calm, professional presence.