Retail Security Officer: Customer Experience

Mitie Cleaning & Hygiene Services; Newport; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

40+ hours guaranteed

20% colleague discount

Company-funded training

SIA licence renewal

Mitie benefits

Share incentive program

Excellent career progression

Job summary

Mitie Cleaning & Hygiene Services is recruiting a Retail Security Officer for M&S Newport. You will protect people, assets and provide a welcoming store experience with professionalism and calm under pressure.

The role is customer-facing in a premium retail environment; you will respond to incidents, support colleagues and contribute to safe and secure store operations. A 40+ hour week is guaranteed with a £13.58 hourly rate and comprehensive training.

Qualifications

• Strong communication and people skills.
• Professionalism and emotional intelligence.
• Confidence and sound judgement.
• A calm and positive approach under pressure.
• Genuine desire to help customers and colleagues.
• Pride in delivering high standards every day.

Responsibilities

• Create a visible, welcoming and reassuring presence within store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Work collaboratively with store teams as part of the wider M&S environment.
• Deliver high standards of professionalism, communication and customer service at all times.

Skills

Communication

People skills

Professionalism

Emotional intelligence

Judgement

Calm under pressure

Job description

Mitie Cleaning & Hygiene Services is recruiting a Retail Security Officer for M&S Newport. You will protect people, assets and provide a welcoming store experience with professionalism and calm under pressure.

The role is customer-facing in a premium retail environment; you will respond to incidents, support colleagues and contribute to safe and secure store operations. A 40+ hour week is guaranteed with a £13.58 hourly rate and comprehensive training.