Customer-Focused Retail Security Officer

Mitie Group plc.; Tiverton; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount

SIA licence renewal training

Full training and development

Career progression opportunities

Mitie benefits and wellbeing support

Job summary

Mitie Group plc. on behalf of M&S Tiverton is seeking a Retail Security Officer to help create a safe, welcoming store experience. You will wear the uniform, maintain a visible presence and support colleagues.

This customer-facing role requires professionalism, calmness under pressure and strong communication. You will contribute to incident response, loss prevention and delivering high standards of service across the store.

Qualifications

• 5 years of trackable working history in the UK.
• Customer-facing experience in retail, hospitality or security.
• Professional and people-focused with strong communication.

Responsibilities

• Maintain a visible, welcoming and reassuring presence in-store
• Support customers and colleagues professionally and confidently
• Respond to incidents, theft and security concerns
• De-escalate challenging situations calmly and respectfully
• Collaborate with store teams as part of the wider M&S environment
• Deliver high standards of professionalism, communication and customer service

Skills

Strong communication

People skills

Emotional intelligence

Confidence and judgement

Calm under pressure

Job description

Mitie Group plc. on behalf of M&S Tiverton is seeking a Retail Security Officer to help create a safe, welcoming store experience. You will wear the uniform, maintain a visible presence and support colleagues.

This customer-facing role requires professionalism, calmness under pressure and strong communication. You will contribute to incident response, loss prevention and delivering high standards of service across the store.