Retail Security Specialist — Customer Experience

Mitie Group plc.; High Wycombe; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

20% colleague discount

SIA licence renewal support

Full training and development

Career progression opportunities

Job summary

Mitie Group plc. is recruiting for a Retail Security Officer at M&S High Wycombe. You will maintain a safe, welcoming store environment and support customers and staff in a premium retail setting.

The role emphasises professionalism, calm decision-making and strong customer service, delivering the M&S experience while protecting people and assets. Training and ongoing development are provided, including security programmes and SIA renewal support.

Qualifications

• Experience in UK retail security or similar environments preferred.
• Must have 5 years trackable work history in the UK.
• Excellent communication and problem solving in customer-facing roles.

Responsibilities

• Maintain a safe and secure store environment.
• Respond to incidents and security concerns, de-escalating situations.
• Support customers and colleagues with professionalism.
• Collaborate with store teams to uphold standards of service.

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Calm under pressure

Customer focus

High standards

Job description

Mitie Group plc. is recruiting for a Retail Security Officer at M&S High Wycombe. You will maintain a safe, welcoming store environment and support customers and staff in a premium retail setting.

The role emphasises professionalism, calm decision-making and strong customer service, delivering the M&S experience while protecting people and assets. Training and ongoing development are provided, including security programmes and SIA renewal support.