Customer-Focused Retail Security Officer

Mitie Cleaning & Hygiene Services; Sevenoaks; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

25+ days annual leave (implied)

Staff discount 20%

Training & SIA licence renewal

Mitie benefits package

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Sevenoaks. The role is customer-facing in a premium retail environment, balancing safety with an excellent store experience. You will help ensure a safe, welcoming atmosphere for customers and colleagues daily.

The position offers a guaranteed 45 hours per week with pay at £14.90 per hour. Training and development, including SIA licence renewal, are provided as part of Mitie’s commitment to career progression in

Qualifications

• 5 years trackable working history in UK.
• Customer-facing experience in retail or similar environments.
• Ability to maintain professionalism and calm under pressure.

Responsibilities

• Create a visible, welcoming and reassuring presence in-store.
• Assist customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns appropriately.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of the wider environment.
• Maintain high standards of professionalism, communication and service.

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Confidence

Judgement under pressure

Calm and positive approach

Customer-first mindset

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Sevenoaks. The role is customer-facing in a premium retail environment, balancing safety with an excellent store experience. You will help ensure a safe, welcoming atmosphere for customers and colleagues daily.

The position offers a guaranteed 45 hours per week with pay at £14.90 per hour. Training and development, including SIA licence renewal, are provided as part of Mitie’s commitment to career progression in