Retail Security Officer - Customer-Focused & Calm

Mitie Cleaning & Hygiene Services; Weybridge; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

40+ hours per week guaranteed

20% colleague discount

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Brooklands. This role is customer-facing within a premium retail environment, ensuring safety, professionalism and seamless service as part of the store team.

You will help deliver a welcoming customer journey, respond to incidents appropriately, and work with store colleagues to maintain high standards of security and customer experience across shifts.

Qualifications

• Five years of trackable UK work history.
• Strong communication and people skills.
• Professional and calm under pressure in customer-facing environments.

Responsibilities

• Maintain a visible, welcoming presence within the store.
• Assist customers and colleagues confidently and professionally.
• Respond to incidents, theft or security concerns appropriately.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams to deliver high standards of service.

Skills

Customer service

Communication

Professionalism

Calm under pressure

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Brooklands. This role is customer-facing within a premium retail environment, ensuring safety, professionalism and seamless service as part of the store team.

You will help deliver a welcoming customer journey, respond to incidents appropriately, and work with store colleagues to maintain high standards of security and customer experience across shifts.