Customer-Facing Retail Security Officer

Mitie Cleaning & Hygiene Services; Swindon; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Colleague discount 20%

Beverages & snacks during shift

Full training and SIA licence renewal

Career progression across Mitie

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Mannington Swindon. The role focuses on creating a safe, welcoming store environment while contributing to the customer journey.

You will maintain professionalism, respond to incidents, and work collaboratively with store teams to deliver high standards of security and service. Offering competitive pay with guaranteed hours, the position emphasizes training, SIA licence renewal, and a pathway for career

Qualifications

• We are looking for people with strong communication and people skills.
• Professionalism and emotional intelligence are essential.
• Confidence, sound judgement and a calm, positive approach under pressure.
• Genuine desire to help customers and colleagues, delivering high standards daily.

Responsibilities

• Maintain a safe and secure environment while supporting the customer journey.
• Create a visible, welcoming presence in store and assist customers and colleagues.
• Respond to incidents, theft or security concerns professionally and calmly.
• Work with store teams as part of the wider retail environment.

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Confidence and judgement

Calm under pressure

Customer-focused

Pride in standards

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Mannington Swindon. The role focuses on creating a safe, welcoming store environment while contributing to the customer journey.

You will maintain professionalism, respond to incidents, and work collaboratively with store teams to deliver high standards of security and service. Offering competitive pay with guaranteed hours, the position emphasizes training, SIA licence renewal, and a pathway for career